COVID-19

ACTION PLAN FOR COVID-19

Plan coordinator: KARVELIS ASIMAKIS

Collaborating doctor: KOUTOUZIS GIANNIS – PATHOLOGIST – TEL: 694 4458265

Following the instructions of the Ministry of Tourism, Plaza Hotel is implementing a new health protocol.

The Protocol includes the development of an Action Plan and the development of a Suspected Case Management Plan.

The aim of the Action Plan is to prevent the occurrence and effective management of suspicious cases in order to limit the exposure of staff and guests, always in accordance with the current guidelines of the National Public Health Organization.

The Action Plan complies with the recommendations of the National Public Health Organization and will be revised according to the developments.

Individual Hygiene Measures & Personal Protective Equipment

Plaza Hotel has taken measures to implement good personal hygiene practices in the workplace and oversees their continued implementation. Specifically:

• Staff and third parties are informed and encouraged to comply with good personal and respiratory hygiene practices (hand washing – cleaning, nose and mouth covering during coughing or sneezing, etc.).
• Appropriate facilities and required materials have been provided to employees and appropriate mechanisms for hand sanitization have been installed at the entrances / exits and in the common areas of the resort.
• Staff have been supplied with the appropriate Personal Protective Equipment (PPE), in accordance with the special instructions of the National Public Health Protection Committee.
• The adequacy of PPE stocks is regularly supervised.
• Staff have been trained how to safely use their Personal Protective Equipment and  their proper use is being supervized.
• Third parties entering the hotel being supervized and informed to exercise social distancing and to use Personal Protective Equipment.
• Staff  have been informed and trained on the COVID-19 suspected case management plan.
• Employees and guests are urged to use stairs and avoid using elevators, where possible.

Accommodation File and Event Book

• For purposes of public health protection, we keep a record of staff members and all guests staying at the resort (name, nationality, date of arrival and departure, contact details such as address, telephone, e-mail), so that it is possible to track all the people who came in close contact with an identified COVID-19 case.
• All General Data Protection Regulation (GDPR)  are adhered to and all guests and staff are informed that records are kept for the protection of public health.
• The hotel records and updates an Event log book COVID-19.

Reception

Plaza Hotel staff takes the necessary hygiene measures, keeps a distance of at least 1.5 meters from the customers and adheres to the following hygiene rules:

• When requested, Plaza Hotel:
  • informs visitors about the accommodation policy and the measures taken to deal with any incidents,
  • provides useful information about health providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in area and
  • provides Personal Protective Equipment.
• Provision of special equipment (medical kit) in the event of a COVID-19 case, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
• Training of staff to recognize guest symptoms and report them directly to the Health Officer.
• Installation of glass in the reception between guests and staff.
• Provision of hand sanitizer.
• Regular disinfection of the reception surfaces.
• Appropriate configuration of the reception, installation of floor markings at a distance of two meters indicating where guests should stand.
• Accommodation expenses are paid electronically and bills, invoices and receipts are sent by email.
• Disinfection of key cards.
• Extention of check-in and check-out period between stays. Check-out until 11:00 a.m. and check-in from 15:00 pm. During the time between each check-in and check-out between different guests the room is cleaned, thoroughly disinfected and adequate natural ventilation of the space follows.
• Non-residents are forbidden from entering the rooms.

Housekeeping

• The housekeeping staff uses simple surgical masks, gloves and disposable waterproof robes.
• Once the Personal Protective Equipment has been removed and disposed of in a closed bin, hands are thoroughly washed with soap and water.
• All hard surfaces are cleaned and disinfected with disposable cloths / fabrics or cleaning paper and sponges with detachable heads.
• Discarded equipment is treated as a contagious contaminant and discarded in special bags.
• 0.1% sodium hypochlorite is used after cleaning with a neutral detergent. For surfaces that are likely to be damaged by the use of sodium hypochlorite, we use ethanol at a concentration of 70% after cleaning with a neutral detergent.
• Housekeeping services are being strengthened in all public areas, especially in “high risk” facilities.
• Thorough cleaning and good room ventilation is applied during the period between stays.
• When using disinfectants, the space is well ventilated. In the event of a confirmed COVID-19 case:
  • All surfaces and objects that may have been contaminated are washed and disinfected according to the above instructions.
  • Housekeeping staff uses a simple surgical mask, gloves and a disposable waterproof robe.
  • Touching of the face with hands is avoided.
  • After the protective equipment has been removed, it is properly disposed of and hands are thoroughly washed with soap and water.
• Discreet monitoring of guest symptoms.
• Decorative objects have been removed.
• Commonly used multi-purpose items such as menus, magazines etc. have been removed and can be found in the resort’s app.
• A special disposable cover is placed on the TV and air conditioner remote controls after disinfection.
• Fabric surfaces are cleaned with a steam device (temperature> 70.).
• Doors and windows are opened daily for natural ventilation of spaces.

Kitchen

• Goods are received by a specific member of staff who is always required to wear the appropriate Personal Protective Equipment.
• Kitchen staff are required to keep distances according to the guidelines set by the health authorities.
• Unauthorized personnel is prohibited from entering the kitchen.

Breakfast buffet area-Pool bar restaurant

• Restaurant staff are taking all the necessary hygiene and social distancing measures.
• All decorative items have been removed.
• Commonly used multi-purpose items have been removed.
• The maximum number of customers allowed in the restaurant is defined by the ratio of 1 customer per 2 sq.m. of total usable operating space.
• The maximum number of seated people at a table is six (6).
• There is no limit for families with children.
• The minimum distances between the tables have been applied depending on the layout of the seats.

Common Areas

Common areas include the lobby, seating area, outdoor seating and the following measures apply:

• Common areas are well ventilated. Hand sanitizers have been installed in all common areas of the hotel.
• Special signs have been placed to deter guests from using the elevators. Elevators are frequently cleaned.
• Signs have been installed to remind customers to practise social distancing.
• Furniture has been removed to avoid overcrowding in public areas (4 people / 10 sq.m.).
• Decorative objects and multiple-use objects have been removed.
• All surfaces are regularly cleaned and disinfected.

COVID-19 Suspected Case Management Plan

If a guest shows symptoms relating to COVID-19, the following procedure is followed:

• The hotel’s health manager will contact the collaborating  doctor who will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed.
• The guest will be asked to remain in their room with the door closed, until the lab results are returned.
• Patients who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.
• If  the patient has a companion who wishes to stay and take care of them, they will be given a simple surgical mask and be advised to wash their hands every time they come in contact with the patient.
• Members of staff are advised to avoid entering the patient’s room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.
• After discarding the protective equipment, staff are required to wash their hands thoroughly.
• If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.

If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:

• The hotel’s health manager will contact the collaborating  doctor who will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed.
• The member of staff will be asked to remain in their room with the door closed, until the lab results are returned.
• Patients who show symptoms of respiratory infection (cough, sneezing, runny nose), will receive a simple surgical mask and tissues immediately.
• All surfaces and equipment that have come into contact with a patient are thoroughly cleaned.
• If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.
• An investigation is then carried out to determine the possible exposure of other employees or guests, who will then be asked to follow the instructions of NPHO.

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